Privacy Policy

Privacy Policy

Introduction

Welcome to https://city-collision-specialists.collision-talk.com (hereafter referred to as “City Collision Specialists” or “we,” “our,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal information in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCare Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services accessible via links or integrations on our site, as they have their own privacy policies governing data collection and use.

Processing Activities

This policy describes the actions we take when users:

  1. Utilize our applications and services as authorized users.
  2. Visit and interact with our websites linked to this Privacy Policy.
  3. Engage with us through communications like newsletters, emails, calls, or text messages (SMS).

Personal Data Collection

We collect a variety of personal data to enhance your user experience and deliver tailored services. The types of information we gather include:

  1. Account Information: Details related to your registration and account creation, such as usernames, passwords, and email addresses.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions securely.
  3. Financial Information: Data required for financial services, including bank account details and investment portfolios (if applicable).
  4. Purchase Information: Items purchased, transaction dates, and order quantities to manage orders and provide customer support.
  5. Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, or device tokens, for tracking user behavior and delivering personalized content.
  6. Location Data: GPS coordinates and location services data to provide location-based services (with your consent).
  7. Feedback: Responses to surveys, feedback forms, or product reviews to improve our services.
  8. Social Media Information: User profiles, posts, and interactions from social media platforms when you choose to connect them with your account.
  9. Product Information: Details about products you view, purchase, or interact with on our platform.

We collect this data through various methods, including user input forms, browsing activities, cookies (as explained below), and third-party services that provide us with aggregated user insights.

Cookies

Cookies are small text files stored on your browser by websites to remember your preferences and track user behavior. We use cookies for several purposes:

  1. Strictly Necessary: These cookies enable core functionalities, such as remembering your login details or maintaining a secure connection during transactions.
  2. Preference: They allow us to store settings and preferences for personalized experiences.
  3. Analytics: Analytics cookies help us understand user behavior and trends, enabling us to enhance our services and content.

You have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for valid business interests. Once the data is no longer required, we securely delete or anonymize it to protect your privacy.

Security Measures

City Collision Specialists implements robust security measures to safeguard your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Strict access controls are in place, ensuring that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If we learn that a child has provided us with personal information, we will take steps to delete it and prevent its collection going forward.

Your Rights (Geographically Specific)

Depending on your location, you have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data under certain circumstances.
  • Restriction: The right to restrict processing of your data in specific situations.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  • Objection: The right to object to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or file appeals/complaints regarding data processing, please contact our dedicated privacy team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

  • Email: [email protected]
  • Mailing Address: City Collision Specialists, Privacy Team, [Address], [City], [Postal Code]